FAQ
Frequently Asked Questions (FAQ)
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as Shopify Pay, Apple Pay, and Google Pay for a quick and secure checkout.
Q: Is it safe to shop on your website?
A: Absolutely! Our website uses SSL encryption to protect your personal and payment information. Your security is our priority.
Q: Can I modify or cancel my order?
A: Please contact us immediately at osamakaidd@hotmail.com if you need to modify or cancel your order. We process orders quickly, so we can only accommodate changes if your order hasn't been dispatched yet.
Products & Sizing
Q: What materials are your products made from?
A: Our baby clothing is made from soft, comfortable materials suitable for delicate skin. Specific material information is listed on each product page.
Q: How do I choose the right size?
A: Please refer to the size chart on each product page. If you're between sizes or unsure, we recommend sizing up for growing babies. Feel free to contact us for sizing advice!
Q: Are your products suitable for newborns?
A: Many of our items are suitable for newborns and young babies. Check the product description for age and size recommendations.
Shipping & Delivery
Q: Where do you ship?
A: We ship to the UK, European Union, and select international destinations including the USA, Canada, Australia, and more. See our Shipping Policy for the complete list.
Q: How much does shipping cost?
A: UK shipping is FREE! EU shipping is £14.99, and international shipping is £23.99.
Q: How long will my order take to arrive?
A: UK orders typically arrive in 2-5 business days, EU orders in 5-10 business days, and international orders in 7-21 business days. All orders are processed within 1-3 business days.
Q: Do you provide tracking information?
A: Yes! You'll receive a tracking number via email once your order ships.
Q: Will I have to pay customs fees?
A: For international orders outside the UK and EU, customs duties and taxes may apply. These are the responsibility of the recipient and vary by country.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unworn, unused, with tags, and in original packaging. Contact us at osamakaidd@hotmail.com to start a return.
Q: How do I exchange an item?
A: The fastest way is to return your item for a refund and place a new order for the item you want.
Q: What if my item arrives damaged?
A: Please contact us immediately with photos of the damage. We'll work quickly to resolve the issue.
Care Instructions
Q: How should I wash baby clothing?
A: We recommend washing in cold water on a gentle cycle and air drying when possible. Always check the care label on each item for specific instructions.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us at osamakaidd@hotmail.com or call +44 7475 031630. We're happy to help!